Food Safety Guidelines
Courier Partner Service Agreement - Appendix 1
In order to ensure compliance with applicable food safety laws and regulations and to maintain the quality of the delivered goods, the Delivery Services shall be performed in accordance with these guidelines:
Food deliveries shall always be made by using an appropriate thermo-insulated bag, equipped with a separate inner container.
Restaurants/grocery stores shall hand over for delivery only ready-prepared and well-packaged meals or food items, which shall be delivered to the User without undue delay to maintain food safety.
Food that has been in delivery for more than 1 hour may not be handed over to the User.
Food deliveries from the restaurants are packaged in such a way that Courier Partners do not come into direct contact with the food. The Courier Partner places the food immediately in a refrigerated or thermal bag, depending on the temperature and quality of the goods being transported.
Food is handed over in bags intended for transportation. The goods must be handed over to the User directly from the refrigerated or thermal bag, depending on the temperature and quality of the goods being transported to maintain the best possible quality of food. Products cannot be taken out of the bag during delivery.
The Courier Partner will ensure during the delivery that the quality of the goods is maintained. If any significant changes in the quality of the goods occur or the Courier Partner has reason to believe that the temperature of the order has been compromised during delivery, the Courier Partner shall notify Wolt support about it immediately.
The products will be delivered in a manner in which no foreign smell, taste or other harmful properties affects the quality of the product or gets involved in any way with the product.
If the Courier Partner suffers from generally contagious illnesses (such as the flu), the Courier Partner shall refrain from performing the Delivery Services.
