Deliveries

Modified on Thu, 29 Feb 2024 at 06:25 PM

Pickups


What is a pickup?

A pickup task is the task of a Courier Partner picking up food/orders from a given venue. The pickup task is shown as a ‘pickup notification’ in the Partner App. You accept a pickup task by sliding the accept task button.


Pickup notes

 A ‘pickup note’ contains all the information necessary for picking-up an order at the restaurant. You receive the pickup note in the Partner App when accepting a pickup task. The pickup note usually contains:


- Notes from the restaurant: “Please wait outside until the order is marked ready.”  

- Checklist of the contents of your current order, for example: 2 burgers, 1 milkshake, 1 coca-cola zero.

- The address for the given restaurant. 




Dropoffs


What is a dropoff?

A dropoff task is the task of a Courier Partner delivering food/orders from a given restaurant to a given customer location. 


Dropoff notes

A ‘dropoff note’ is the notification you receive within the Partner App when accepting a dropoff task. The dropoff note usually contains:

  • - Notes from the customer: “My doorbell phone is out of order. Please call me when you get here.”  
  • - Notes regarding the contents of your current order, for example: 2 burgers, 1 milkshake, 1 coca-cola zero.
  • - The delivery address of the customer. 




Often Asked Questions


What are bundles?

Bundles automatically assigns you some tasks and may give you multiple orders (up to 3) to deliver simultaneously. They change according to how busy it is and can vary from asking you to pick an order up and drop it off right after, to asking you to pick up several orders and delivering them in mixed order depending on the optimal route.


Why did my task disappear in the app?

When you receive a task, it means that you are currently the most optimal courier partner available for that specific task, at that specific moment in time. If you do not accept the task straight away, which is completely okay, you might experience that the task will disappear and another courier partner might have become more optimal for delivering that specific task.


Map & navigation mode

The map shows your current location, mode of transport, and your next task if you have one. A blue dot means it's a pick-up, and green dot means it's a drop-off.The partner app has integrated navigation functions that can be used when on a task. 


By clicking on the navigation icon in the top right of the app, it will automatically insert the customer or venue’s entered address and redirect you to that app. This means that navigation in the app connects automatically to your current task. You can change which navigation app you would like to use in settings, under ‘’Navigation app’’. If your chosen navigation app has different modes of transport, you can change that in ‘’Navigation mode’’. 


Please note that as cities change, and maps are updated, there may be minor errors and mistakes that you may have to consider if you can’t find a specific address.


Problems with the app?

If you have any problems with the Partner App, Wolt Support will be there on the chat and help you out. This applies both when you are online and have urgent issues or at any time you need help while you are offline. 


Making sure the app is updated is also important, and if you wish to see more about it, see Tips and Tricks - you may find the answer you are looking for there. For small glitches or a frozen screen, we recommend you to restart the app or your phone, if necessary.

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