I am offline and cannot start working

Modified on Thu, 29 Feb 2024 at 09:38 PM

Location issues

If you are getting the message under, it means that you are experiencing location issues with your device.

This is because your phone is not allowing access to location tracking. We need it to be able to send you deliveries. Please go into your phone setting and make sure that the Wolt Partner app has access to your location. It should be set to ''Always allow''.

On iPhone:

- Go to Settings > Privacy & Security > Location Services.

- Make sure that Location Services is on.

- Scroll down to find the Wolt Partner app.

- Tap the app and select Always.

Tip: If these steps don’t work for you, get help from your device manufacturer.

On Android:

- Swipe down from the top of the screen.

- Touch and hold Location . If you don't find Location :Tap Edit or Settings . Then drag Location into your Quick Settings.

- Tap App location permissions.

- Under ”Allowed all the time," “Allowed only while in use,” and “Not allowed,” find the apps that can use your device's location.

- To change the app's permissions, tap it. Then, choose ''Always allow''.

Tip: If these steps don’t work for you, get help from your device manufacturer.

Contract issues

If you are getting the message under, it means that you have ongoing contract issues with your Courier Partnership Agreement.

Check if your residence permit has expired 

The residence permit that you have uploaded might have expired. Please upload your new residence permit (front and back) by opening a conversation in the chat in your Wolt Partner App with the Operations Team.

If you haven't received your new residence permit yet, you will have the possibility to upload the email you received from UDI about the renewal of your residence permit. 

If you already have uploaded your renewal letter a few months ago, keep in mind that it automatically expires after a few months. You will have to update us about the status of the renewal regularly.

Once your residence permit has expired, the contract expires automatically. There is no warning since this is something that you have to keep track of yourself. You cannot come online without a valid residence permit.

Please note: We have a lot of inquiries about this and the normal processing time is 7 business days. You will not have to stay offline if you send a confirmation of your application or the new residence permit before your old one expires. 

Offline by Support

Have you been set offline by support recently and been told that the Operations Team will contact you? Then you have been set offline due to a breach of contract. 

The Operations Team will get back to you about this. It normally takes 4-8 business days for us to review the case and come back to you with the decision concerning the continuation of the partnership, but it may take longer depending on the case. 

Please be patient and do not contact Support about this as they cannot take a decision about this.

Other issues

The previous error messages are the only two error types we have that could prevent you from coming online. 

First, please make sure that the app is updated to the latest version. If this still doesn't work, please make sure to delete the app from your phone and to reinstall it. 

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