Starting as a Wolt Courier Partner

Modified on Mon, 04 Mar 2024 at 01:28 PM

General guidelines

Wolt’s vision is to be able to deliver all of the products that you can buy in a mall straight to our customers’ doorsteps quickly and easily! This is not possible without a fleet of courier partners who can pick up the orders and deliver them safely. As a Wolt courier partner, you are the face of the service and have the responsibility for the orders while you are delivering. 

The Partner App will guide you through, but you will meet a lot of shop owners, restaurant staff, fellow courier partners, and happy customers on your way!

Which types of products do courier partners deliver?

As a Wolt courier partner, you can deliver anything from food and groceries to flowers and pharmaceutical! Most of the orders you will deliver will be food from restaurants, but over time, more and more products will be introduced to the platform.

What are my responsibilities as a Wolt Courier Partner?

Your main task is to deliver all of the lovely food and products that our customers order straight to their doors! Your responsibilities are set out in the Courier Partner Service Agreement (Your Wolt Courier Partner Contract) you have signed with Wolt. As an example, these include:

- Having a phone

- Having a vehicle (bike, car, moped) to deliver with

You are also responsible for having: 

- Required permits and licenses.

- Sufficient insurance coverage.

- Keeping your delivery gear clean and conform to your local hygiene measures and food safety standards.

You are also responsible for adhering to ALL traffic rules and other local legislations.

What do I need to do if I want to take a break from Wolt?

You are free to take all the breaks you want, as delivering with Wolt is also about flexibility and freedom.

Who can I contact, if I need help or have questions related to being a courier partner?

The Wolt Support Team is just one click away in your Partner App and always ready to help you if you have any questions while delivering. They can also help answer any general questions you might have regarding your documents, your earnings, your Wolt insurance, or other aspects of your partnership.


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